All our jewelry is made from the highest quality stainless steel, then plated with 18k gold using a technique called PVD (Physical Vapor Deposition).

This new way of plating is 10x stronger than standard gold or silver plating, making our jewelry 100% waterproof!

Yes, our jewelry at Luna Reyz is designed to be unisex. We believe in beauty without boundaries and personal expression through our creations. Each piece in our collection is crafted to fit everyone, regardless of gender, offering versatility and timeless elegance.

This is all possible due to our unique plating process! We use the highest quality stainless steel that is then plated with 18k gold using a technique called PVD (Physical Vapor Deposition).

This new, modern way of plating, is ten times thicker than standard gold plating, is environmentally friendly, and uses a vacuum coating process, resulting in an extremely durable finish. This durability naturally makes it almost anything proof!

All pieces are made from the highest quality stainless steel and 100% nickel-free. Our materials are considered safe to use for anyone with allergies or sensitive skin.

Luna Reyz has a physical store in England, where we showcase our jewelry collection. In the United Arab Emirates, we frequently organize pop-up stores in various cities. These temporary events offer you the opportunity to discover our unique creations and experience Luna Reyz in a more personal way.

Cleaning Tips:

• Use only water and a mild soap to wash your jewelry.
• Use a soft cloth to help clean it (no abrasive cleaning tools).
• Regularly cleaning your pieces can keep residues to a minimum making them shine on the daily.

Storage Tips:

• Your jewelry already comes with our Luna Reyz pouch which is perfect for keeping your jewelry safe!
• It's always best to store your jewelry in a way where they aren't rubbing against each other to prevent scratches.
• Any pouch or jewelry box with a soft texture inside is optimal.
• Make sure your jewelry is dry before storing it.

Most of our necklaces range from 39-45 cm and some even come with a 5 cm extender. Each item has a description that includes the specific size if you have your eye on anything in particular!

Yes, Luna Reyz jewelry is eco-friendly. We are committed to environmentally friendly practices by manufacturing our jewelry in England with sustainable methods. We use ethical and recycled materials whenever possible and strive to reduce our ecological footprint throughout the production process. By choosing Luna Reyz, you support luxurious and conscious fashion.

$0! All orders come with free worldwide shipping and tracking.

Along with our free shipping worldwide, all the duties & taxes are covered! We can guarantee there are no extra fees.

Delivery times are generally 5 to 7 business days after dispatch, but may vary depending on the time of year. Shipping times range between 24 to 48 business hours. Important note: the tracking number may take 1 to 2 days to become active; it is normal not to be able to track your order before this period.

Some orders may experience delays depending on the time of year and the availability of our stocks. If your order is delayed, please know that we sincerely apologize and we are doing everything possible to get your order to you as quickly as possible. Do not hesitate to contact us at the dedicated email address or phone number.

If the tracking of your order indicates "Return to Sender," it may be that the address provided during your order is incorrect. In this case, contact our Customer Service so that we can consider a new shipment at our expense, with the new information.

Not satisfied with the product? Simply send an email to our customer service at the contact address. The customer service will handle the dispute and the refund will be processed at 100%. You have 14 days after receiving the package to request the refund. If you did not purchase customer insurance, the return shipping will be at your expense.

Our team works very efficiently and quickly to process orders. We are unable to guarantee any cancellations or changes to your order once placed. If you have an incorrect shipping address please reach out to us at support@luna-reyz.com.

We offer secure payment by credit card with Visa, MasterCard, American Express, & Apple Pay.

Luna Reyz uses a certified payment provider. All credit card details are encrypted according to PCI-DSS standards. Luna Reyz does not see or retain your credit card information.

Customer service is open Monday to Friday and will respond to all your inquiries within 24 hours.

Opening hours:
Mon-Fri: 9:00am - 6:00pm

Contact page: here